At AutoAssistPro, we take your privacy seriously. This policy explains how we collect, use, and protect your data when you use our platform.
Your data belongs to you. We collect only what's necessary to provide our services, never sell your information, and give you full control over your data.
When you create an account, we collect your name, email address, company name, and billing information. This information is necessary to provide our services and process payments.
We collect information about your business operations, including appointment schedules, customer interactions, and service preferences. This data is used to power our AI assistant and improve your customer service.
When your customers interact with the AutoAssistPro chat widget, we collect conversation data, appointment requests, and contact information they provide. This data belongs to you and is processed on your behalf.
We collect anonymized usage data to improve our platform, including feature usage, performance metrics, and error logs. This helps us optimize the service for all users.
All data transmitted between your browser and our servers is encrypted using TLS 1.3 (256-bit encryption). Data at rest is encrypted using AES-256 encryption.
We implement strict role-based access controls. Your data is isolated in our multi-tenant architecture, ensuring no other customers can access your information.
We conduct regular security audits and penetration testing. We are pursuing SOC 2 Type II certification (expected Q1 2026) to demonstrate our commitment to security.
Our infrastructure is hosted on enterprise-grade cloud providers with ISO 27001 certification, ensuring physical and network security at the highest standards.
We use your data to provide the AutoAssistPro platform, including AI-powered chat responses, appointment scheduling, and customer management features.
Anonymized and aggregated data helps us improve our AI models, develop new features, and optimize platform performance for all users.
We may send you service-related emails (account updates, security alerts, feature announcements). You can manage your email preferences in your account settings.
We may process data as required by law, including responding to legal requests, enforcing our terms, or protecting our rights and the rights of our users.
You can access and export your data at any time through your dashboard. We provide data in standard formats (JSON, CSV) for easy portability.
You can update your account information and business data directly through the platform. If you need assistance, our support team is available to help.
You can request deletion of your account and associated data. Upon account termination, we delete your data within 30 days, except where retention is required by law.
If you are in the EU/EEA, you have additional rights under GDPR, including the right to object to processing and the right to lodge a complaint with a supervisory authority.
We do not sell, rent, or trade your personal information or business data to third parties. Your data is not used for advertising purposes.
We work with trusted service providers (cloud hosting, payment processing, analytics) who are bound by strict data protection agreements and only process data as instructed.
Our AI features are powered by OpenAI. Conversation data is processed to generate responses but is not used to train third-party AI models. We have a Data Processing Agreement in place.
We may disclose data when required by law, court order, or government request. We will notify you when legally permitted to do so.
For privacy-related questions or requests, contact us at privacy@accelerateai.ai or through our website at accelerateai.ai/contact.
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the platform. Continued use after changes constitutes acceptance.
For EU users, you may contact our Data Protection Officer at dpo@accelerateai.ai for any GDPR-related concerns.
We're here to help. Reach out to our team for any privacy-related questions or concerns.
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